Map and define core processes to reduce errors

A time-boxed sprint by SCG’s on-demand workforce provided ConfectioneryCo. with the core process framework as well as the business logic behind each high level business processes. Additionally, a detailed process map of the supply chain function along with process owners and their KPIs. The core processes identified are now implemented at ConfectioneryCo.

The key questions in the project were:

• What are the optimal core business processes for confectionery companies?
• What is the impact of the change in core processes on the organization?

ConfectioneryCo. planned an ambitious growth for the coming years. But it faced a foundational growth challenge, its high level business processes were not clearly defined. Due to this lack of clarity there were increasing process variances and inefficiencies. Thus the management sought to standardise its processes, and in order to achieve this it sought to first establish its core business processes and secondly create a detailed process map for one of its business functions to act as a benchmark for future all other process documentations.

SCG conducted a three-phase project:

Phase I: Identification of core processes

In this phase, SCG's agile workforce conducted interviews with company senior management to understand the current operational logic. Next, a peer benchmark was conducted to understand the rationale for total core processes as well as the business logic behind each. Based on that a process framework and highest level core processes was developped. Additionally, SCG's on-demand workforce also developed first level insights into process owner roles and responsibilities as well as their input and outputs.

Phase II: Identification of sub-processes

During the second phase, SCG's agile workforce selected the Delivery core process at ConfectioneryCo. to further detail it. The sub-processes of Delivery was identified and its key purpose defined. Next, key company stakeholders were interviewed to identify the job-position who will be responsible for the process as well their input and output.

Phase III: Identification of process activities and activity map development

In the final phase, a sub-process under Delivery was selected for an in-depth process mapping. At this step the key value chain events were first mapped in the form of swimlanes. In the swimlanes further detailed data points were added namely, process owner position, target, scope, responsibilities, suppliers, input, output and customers.