SCG conducted a three-phase project:
Phase I: Identification of core processes
The project team conducted interviews with company senior management to understand the current operational logic. Next the team conducted a peer benchmark to understand the rationale for total core processes as well as the business logic behind each. Based on this the team developed a process framework and highest level core processes. Additionally, the team also developed first level insights into process owner roles and responsibilities as well as their input and outputs.
Phase II: Identification of sub-processes
During the second phase the team selected the Delivery core process at ConfectioneryCo. To further detail it. The team identified the sub-processes of Delivery and defined its key purpose. Next the team interviewed key company stakeholders to identify the job-position who will be responsible for the process as well their input and output.
Phase III: Identification of process activities and activity map development
In the final phase, a sub-process under Delivery was selected for an in-depth process mapping. At this step the key value chain events were first mapped in the form of swimlanes. In the swimlanes further detailed data points were added namely, process owner position, target, scope, responsibilities, suppliers, input, output and customers.