About 1% of EquipmentCo.’s deliveries lead to out-of-box failures (OBF). This resulted in customer dissatisfaction and increased delivery costs. Therefore, EquipmentCo. sought to identify the root cause of these failures, identify solutions together with KPIs to measure OBFs.Read more →
BeverageCo. struggled with the wastage of its end-of-life products at the central warehouse. In addition to its own products, BeverageCo. also sold third-party products. BeverageCo. assorted its products into seasonal, specialities and sale-to-order segments. Furthermore, these products were often switched from one assortment to another based on their sales. Thus it would become challenging for BeverageCo. to estimate their optimum inventory level which lead to product wastage in many instances on low-service level in some.