PowerCo. is expanding its sales to a new market area and in order to meet the requirements of the new market, they had to customize their sales process. To accomplish this, PowerCo. sought to customize their existing Microsoft CRM environment to be applicable in the new market.Read more →
Currently HeavyCo.’s service capacity is concentrated in one location, but most of their customers' equipment were thinly spread in remote areas of the country. This caused high lead times and costs of delivering critical services such as repairs and spare parts.
In order to develop their business further, HeavyCo. sought to establish a network of authorized service partners who could operate independently and cater to customer needs as per HeavyCo’s service policies.