About 1% of EquipmentCo.’s deliveries lead to out-of-box failures (OBF). This resulted in customer dissatisfaction and increased delivery costs. Therefore, EquipmentCo. sought to identify the root cause of these failures, identify solutions together with KPIs to measure OBFs.Read more →
Currently HeavyCo.’s service capacity is concentrated in one location, but most of their customers' equipment were thinly spread in remote areas of the country. This caused high lead times and costs of delivering critical services such as repairs and spare parts.
In order to develop their business further, HeavyCo. sought to establish a network of authorized service partners who could operate independently and cater to customer needs as per HeavyCo’s service policies.